Public offer · Edition of 26 September 2026 · Effective from 26 September 2026
BIOCARD FREIGHT BROKER L.L.C (trading as BIOCARD Delivery; “BIOCARD”, “we”), Dubai Mainland, UAE
Trade License No. 1259665 · Commercial Register No. 2127389 · Dubai Chamber Membership No. 503852
Corporate Tax Registration No. 104206965600001
Licensed activities: Freight Broker; Cargo Transport by Light Trucks; Transport by Refrigerator Trucks
Office 1201-016, Twin Towers, Al Rigga, Dubai, UAE
Contact: +971 52 854 8054 · assistant@biocard.ae · biocard.ae/uae-delivery-rates
2.1. These Terms are our standing offer to provide courier, freight and temperature-controlled delivery within the United Arab Emirates at the rates published at biocard.ae/uae-delivery-rates (the “Rate Card”).
2.2. You accept these Terms when you send a delivery request through the website calculator, by e-mail or by WhatsApp. A contract for a particular delivery is concluded when our Dubai team confirms the request in writing — price, pickup date and time, temperature range and service (the “Order Confirmation”). Handing a shipment over to us also confirms acceptance.
2.3. These Terms are intended for business customers: companies, healthcare facilities, laboratories, pharmacies and distributors. If you are a consumer, mandatory consumer-protection rules prevail over these Terms.
2.4. If you have a signed agreement with BIOCARD, that agreement prevails over these Terms.
3.1. Pickup and direct delivery within the UAE, without intermediate storage, in one of the services on the Rate Card: a pre-conditioned SafePack box with cold packs and a temperature logger (the box, cold packs and logger are provided on rental for the delivery); a refrigerated vehicle at +2…+8 °C; or delivery without temperature control. Options: dry ice, single-use logger and other extras on the Rate Card.
3.2. We perform deliveries with our own vehicles or through carriers we engage. In either case we remain responsible to you under these Terms.
3.3. Temperature is recorded by Bluetooth loggers. The temperature report is provided after delivery; it is not live tracking.
3.4. SafePack packaging, cold packs and loggers that you want to keep are sold separately by BIOCARD GENERAL TRADING L.L.C under the SafePack Terms of Sale.
4.1. The price of a delivery follows the Rate Card in force on the date of the Order Confirmation: the zone is set by the farther of the pickup and delivery points from our Jebel Ali hub; the base rate covers up to 20 kg; extras are charged as listed. A calculator result on the website is an estimate until confirmed.
4.2. Rates exclude VAT. VAT at the applicable rate (currently 5%) is added to the invoice where the service is subject to VAT and BIOCARD is registered for VAT; the tax invoice shows our Tax Registration Number.
4.3. Unless agreed otherwise in writing, a delivery is paid in advance, or within 7 days of the invoice date for customers with an approved account.
4.4. Waiting time, a failed delivery attempt, re-delivery or return to sender caused by the customer or the consignee, and services not on the Rate Card are charged as agreed with you in writing before they are performed.
Give accurate information: addresses and contacts, weight and dimensions, required temperature range, value and any special handling.
Make sure the goods may lawfully be transported and that permits and accompanying documents required for them (including for controlled medicines) are in place.
Pack the goods suitably for transport if you do not use our SafePack box, and label them.
Do not hand over dangerous goods unless agreed in the Order Confirmation, or cash, valuables, illegal goods or goods whose transport is restricted without the required permit.
Do not put patient names or other identifiable health information in requests or on labels.
6.1. Pickup takes place at the time in the Order Confirmation. Delivery times are estimates unless a time is expressly guaranteed in the Order Confirmation.
6.2. Delivery is complete when the consignee signs the proof of delivery (on paper or electronically). If nobody can accept the shipment, we agree the next step with you: re-delivery or return.
6.3. Rental SafePack boxes, cold packs and loggers remain our property and are collected after delivery. Rental equipment that is lost or damaged while in the customer’s or consignee’s hands may be charged at the prices of the SafePack price list.
7.1. We are liable for loss of, or damage to, a shipment, including a temperature excursion that we cause, from pickup until delivery.
7.2. Unless a higher value is declared in the request and accepted in the Order Confirmation, our liability per shipment is limited to the lower of the documented value of the goods and AED 1,000. For a declared value we may quote an additional charge.
7.3. We are not liable for indirect or consequential loss, loss of profit, or loss caused by inaccurate information from the customer, unsuitable packing provided by the customer, the nature of the goods, missing permits or documents, or events beyond our reasonable control, except where the law does not allow such exclusions.
8.1. Visible loss or damage must be noted on the proof of delivery and reported to us in writing within 24 hours of delivery. Concealed damage or a temperature excursion must be reported in writing within 7 days of delivery, with the available details (photos, documents, temperature data).
8.2. Any legal claim arising from a delivery must be brought within one year of the delivery date or, for a lost shipment, of the date when it should have been delivered.
We process personal data in requests and delivery documents to perform the delivery, in accordance with the Privacy Policy.
These Terms and each delivery contract are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates. Disputes that are not settled by negotiation are referred to the courts of Dubai.
11.1. These Terms are published in English. If they are translated, the English text prevails.
11.2. We may publish a new edition of these Terms on biocard.ae. The edition in force on the date of the Order Confirmation applies to that delivery.
Tell us about the shipment. A BIOCARD specialist will review the route, temperature requirement and shipment details before responding.
