Effective date: 9 February 2026
Last updated: 9 February 2026
Biocard General Trading LLC is committed to protecting personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data when you visit or use biocard.ae (the “Website”), in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and its applicable implementing regulations.
Biocard General Trading LLC (Data Controller)
Legal address: BIOCARD (Warehouse 1), 82th Street, Mina Jebel Ali, Jebel Ali Industrial 1, Dubai, UAE
P.O. Box: 112907, Dubai, UAE
Privacy contact email: assistant@biocard.ae
Phone (optional): 971 528 54 8054
We may collect:
A. Data you provide
Name, job title, company name
Email address, phone number
Enquiry details (messages, requested services, meeting requests)
Any information you choose to submit through forms or email
B. Data collected automatically
IP address, device identifiers, browser type, operating system
Website usage data (pages visited, time on pages, clicks, referring URLs)
Approximate location (derived from IP)
Cookies and similar technologies (see Section 9)
C. Data from third parties (where permitted)
Business contact details from partners, events, or professional platforms, where lawful and relevant to B2B communications
We process personal data for the following purposes:
To operate, maintain, and secure the Website
To respond to enquiries and provide quotations / service information
To manage business communications and relationship development (B2B)
To improve Website performance, content, and user experience
To comply with legal obligations and respond to lawful requests
To prevent fraud, misuse, and security incidents
We do not use your personal data for purposes that are incompatible with the above without providing notice and/or obtaining consent where required.
We process personal data only where we have a lawful basis under the PDPL, which may include:
Your consent (for example, where required for certain cookies or marketing communications)
Contractual necessity (to take steps at your request prior to entering into a contract and to provide requested services)
Legal obligation (to comply with UAE laws or regulatory requirements)
Legitimate interest (such as operating and securing our Website, responding to business enquiries, and improving services), where such interests are not overridden by your rights
Marketing: Where PDPL requires consent (or where best practice applies), we will seek consent before sending marketing communications. You can opt out at any time (see Section 8).
Where we rely on consent:
We will obtain it through clear opt-in mechanisms (e.g., tick boxes for marketing or cookie preferences, where applicable).
You may withdraw consent at any time by contacting us (Section 12) or using an unsubscribe link in emails (if used). Withdrawal does not affect processing already carried out before withdrawal.
We do not sell personal data. We may share personal data with:
Service providers / processors (e.g., website hosting, analytics, email systems, CRM) who process data on our behalf under contractual confidentiality and security obligations
Professional advisers (legal, auditors, insurers) where necessary
Authorities and regulators where required by law or to protect rights, safety, and security
Business transfers (merger/acquisition/asset sale), where data may be transferred subject to lawful safeguards
Your personal data may be processed in the UAE and may be accessed or stored in other countries (e.g., where our service providers operate). Where personal data is transferred outside the UAE, we take appropriate measures required under PDPL to ensure adequate protection (such as contractual safeguards, access controls, and vendor due diligence).
Subject to PDPL conditions and exceptions, you may have the right to:
Access your personal data
Correct inaccurate or incomplete data
Request deletion of your personal data (where applicable)
Restrict or object to processing in certain cases
Withdraw consent (where processing is based on consent)
Request information about processing activities and recipients, where applicable
To exercise your rights, contact us (Section 12). We may need to verify your identity before fulfilling requests.
We may use cookies and similar technologies to:
Ensure Website functionality and security
Understand Website usage and improve performance
Support communications and user experience
You can manage cookies via browser settings. If we use non-essential cookies (e.g., analytics/marketing), we will implement a cookie notice and obtain consent where required.
We keep personal data only for as long as necessary for the purposes described in this Policy and to meet legal or regulatory requirements. Retention depends on:
The nature of the relationship (e.g., enquiry vs. active customer)
Legal obligations and limitation periods
Ongoing legitimate business needs (e.g., audit trails, dispute handling)
We implement reasonable technical and organizational measures to protect personal data, including (as appropriate):
Access controls and least-privilege permissions
Secure hosting and encryption in transit where available
Monitoring and logging for security events
Vendor security due diligence
No online system is 100% secure; however, we continuously work to protect data from unauthorized access, alteration, disclosure, or loss.
If a personal data breach occurs that is likely to result in risk to individuals’ privacy and rights, we will take appropriate steps in line with PDPL requirements, which may include:
Investigating and containing the incident
Documenting the breach and remedial actions
Notifying the relevant UAE authority and affected individuals where required
The Website is intended for business users and is not directed to children. We do not knowingly collect personal data from children.
We may update this Policy from time to time. The updated version will be posted on this page with a revised effective date.
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